The customer at the heart of an all-round service
The quality of a climate control plant necessarily depends on the information that the manufacturer is capable of transferring to thermotechnical centres, dealers and installers. Roccheggiani is constantly aware of the importance of this service and, to this aim, has specifically invested in human resources specialised in customer support. The technical department is the company's true "core". Combining both engineers and technicians, this department works closely with the production department while keeping constant track of regulatory developments and plant-related issues. The technical department offers valuable assistance to customers on any issues regarding the interpretation of specifications, drafting of quotations and projects, in addition to direct on-site verification for the more complex installations. The service is integrated by training and update meetings that are held regularly at the company headquarters.